Privacy Policy | Caring Places

Last updated: April 2026

Caring Places Ltd ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Who We Are

Caring Places Ltd is a day centre for adults with learning disabilities and autism, based in Derby, Derbyshire. We are the data controller for any personal data collected through this website.

If you have any questions about this policy, you can contact us at:

Email: contact@caringplacesltd.co.uk
Phone: 01332 288790
Address: Sinfin Community Centre, 50 Swallowdale Road, Derby, DE24 9NT

2. What Information We Collect

We may collect the following types of personal information:

Contact information: name, email address, phone number (when you submit our contact or enquiry form)
Enquiry details: the content of your message and how you heard about us
Technical data: your IP address, browser type, and pages visited (collected automatically through cookies and server logs)

3. How We Use Your Information

We use your personal data for the following purposes:

To respond to your enquiries and provide information about our services
To manage referrals and waiting lists
To improve our website and understand how visitors use it
To comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Consent: when you submit a contact form or sign up for updates
Legitimate interests: to improve our services and respond to enquiries
Legal obligation: where we are required to retain or share data by law

5. How We Store and Protect Your Data

Your personal data is stored securely. We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

We retain your personal data only for as long as necessary to fulfil the purposes set out in this policy, unless a longer retention period is required by law.

6. Sharing Your Data

We do not sell your personal data to third parties. We may share your information with:

Our hosting provider (for the purpose of operating this website)
Email service providers (for the purpose of responding to your enquiry)
Local authorities or regulatory bodies (where required by law)

7. Cookies

Our website uses cookies to keep the site working and to help us understand how it's being used. When you first visit, you'll see a cookie banner asking you to Accept or Decline optional cookies. Until you accept, only essential cookies are set.

Essential cookies: required for the site to function (remembering your cookie preference, keeping forms secure).
Analytics cookies: if you accept, we use Google Analytics and Microsoft Clarity to understand how visitors use the site so we can improve it. These tools may record anonymised session information such as pages viewed, clicks, and scroll behaviour.
Marketing cookies: if you accept, we use the Meta Pixel and Google Ads tags to measure how our social and search adverts perform. These tools are provided by Meta (Facebook/Instagram) and Google and may set cookies to help us show relevant content and avoid showing the same advert repeatedly.

You can change your mind at any time by clearing your browser's site data for this website, which will bring the cookie banner back, or by adjusting your browser's cookie settings directly.

8. Your Rights

Under data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent at any time
Object to processing of your data
Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details above.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Complaints

If you have concerns about how we handle your personal data, please contact us in the first instance. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113